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not a complicated machine, she just surf and email. Makes me wonder if somebody has finally written a bug that keeps us from accessing Symantec support. The one time when the page did load OK, clicking one of the links on the page resulted in the browser still hanging.
I ran from within Activity Monitor to capture a trace of Safari while it was hung.
I've sent this, along with a detailed report, to Symantec.
So, it looks like something could be amiss with the Symantec Support web page. I'm keeping an eye out for the next NAV virus defs update to test this again. Because I threw away the downloaded installer file, a few days later I wanted to go to the same page to download the Virus Def file to install on my sis's Mac mini, same like was reported previously, Safari will not respond further then the Download link, Rainbow wheel...
I have to force quit Safari, this happens on both Safaris on my i Mac and the Mac mini.
The Java 1.4.2 Update 1 requires Java 1.4.1 to be installed so if you already have Java 1.4.2 that's why you get the error message because there is nothing to update.