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Live Chat agent can be 10 times more effective than a phone agent, without losing on quality.
With the help of pre-defined responses, chat history and 3rd-party tool integrations, you don’t need to worry about extra costs and efforts – just focus on providing best support. More than 1,8 billion users use Facebook Messenger, Whats App and other chat apps monthly.
They are always online and expect it from brands too.
Live Chat helps companies to be always there for customers and deliver the best customer experience through chatting.
Giving your website visitors the possibility to get the answers right away has proven to boost conversion even by 485%.
It’s a sin not to use great features when provided.
When an agent engages a customer through video chat, it creates a personal connection with your customer, who can be provided with superior service.Agents can help increase sales, solve issues more effectively upon first contact and help build brand loyalty.The video camera should be positioned about 2.5ft (76cm) from the representative so the representative appears in the center with the background visible as shown above.The representative will be seen clearly while not being positioned too close.The customer should be seeing the representative at some distance – not in a close-up on the representative’s face.
This distance ensures that the representative seems to look at the camera while working with the client, which makes the interaction more natural.