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These booklets / brochures may be kept in a separate file / folder in the form of ‘replaceable pages’ so as to facilitate copying and updation.In this connection, banks may also adhere to the following broad guidelines: (III) Website 9.(vii) Fair Practice Code/The Code of Bank’s Commitment to Customers.A scammer, having already obtained your login information via a data breach or other means, impersonates a representative from your financial institution.
The format of the Comprehensive Notice Board is given in the .It also disseminates information on public grievance redressal mechanism and enhances the quality of customer service in banks and improves the level of customer satisfaction. Further, in order to promote transparency in the operations of banks, various instructions have been given by RBI to banks towards display of various key aspects such as service charges, interest rates, services offered, product information, time norms for various banking transactions and grievance redressal mechanism.However, during the course of inspection/visits to bank branches by RBI, it was observed that many banks were not displaying the required information due to space constraints, lack of standardization of the instructions etc. Keeping in view the need for maintaining a good ambience at the branches as also space constraints, an Internal Working Group in RBI revisited all the existing instructions relating to display boards by commercial banks so as to rationalize them.Further, there are certain information relating to service charges and fees and grievance redressal that are to be posted compulsorily on the websites of the bank. Banks may also consider displaying all the information that have to be given in the booklet form in the touch screen by placing them in the information kiosks.Reserve Bank is providing a link to the websites of banks so that customers can also have access to the information through RBI’s website. Scroll Bars, Tag Boards are other options available.
For instance, if there is a recent change in the SSI loan products offered by the bank, the information on the SSI loan products may be displayed as 'We offer SSI loans/products ( changed on ……….)’.