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When Spy Hunter does not activate or update properly, it is often because of a problem on your computer.
Before submitting a customer support ticket to our technical support team, please read the documentation below carefully to help you solve your Spy Hunter activation issues.
This is made possible by inserting lines of command in the Hosts file which can prevent several Spy Hunter customers from updating or even accessing our website.
Even if you uninstall another software program or remove the spyware infection, you may still experience activation or updating issues because the restrictions added may still remain on your Hosts file.
The Hosts file is a system file made for system administrators only and that should not be automatically changed.
In some cases, entries added to the Hosts file get locked by the windows system and must be cleaned manually.
If you're experiencing problem #5, this is because another software program or a spyware infection has maliciously blocked our website (enigmasoftware.com) and the ability for Spy Hunter's "Update" feature to function.Please follow the instructions even if you do not have another software program installed, since the activation and/or updating problems could be caused by a malware infection.If after following any of the instructions above, you are still having problems activating Spy Hunter or is not able to assist you, please fill out the "Spy Hunter Activation Inquiries" form and one our technicians will contact you.Please follow the "How to Clean Your Hosts File" instructions below to enable Spy Hunter's "Update" feature.Below are instructions on how to clean your hosts file.
If you're experiencing problem #4, here are some possible scenarios as to why you did not receive the "Order Confirmation" email: If for any reason you did not receive your "Order Confirmation" email, please call our vendor to obtain your Spy Hunter account information.